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Shipping & Returns for Positive Passions

Effective 10/12/2010
Packaging
To protect your privacy, all shipments from positivepassions.com will be in plain packaging with the shipper identified only by return address with no name.

Domestic Shipping
We ship by Canada Post and do require a physical address to ship.(no PO boxes). All packages will originate from Saskatchewan, and shipping time will depend on your distance from Saskatoon. Service typically takes 2-10 days in Canada. For shipments outside of Canada, please allow 2-4 weeks for shipping via UPS.

Rush Shipping
We will make all efforts to process and ship all orders within 24 hours of placement except on Saturday and Sunday.

International Shipping
We do currently offer international shipping to the US only. Please visit us again in the future, as we intend to expand our shipping options.

Backorders
We attempt to keep all of our offered items in stock at all times. However, if an item is backordered, we will contact you immediately. At that time, if you wish to, you may cancel your order. Otherwise, we will ship your backordered item(s) as soon as they arrive. In the case of partial backorders, we will ship the items in stock immediately and the balance as soon as they arrive at no additional charge.

Returns
At Positive Passions, your satisfaction is our highest priority. However, due to the unique nature of our products, our return policy is highly restrictive. Please read this carefully before making your purchase.
Toys - We are unable to accept returns on intimate toys. All vibrating toys will be tested with batteries before shipping to make sure they work to prevent our shipping you a defective toy. If the factory packaging does not permit our opening it without causing damage, we will replace unused defects returned to us within 30 days with original packaging and receipt. Some toys include a manufacturer's warranty. If you require manufacturer contact information, please request info at info@positivepassions.com
Lingerie - We recommend that lingerie purchases be tried on for fit immediately upon delivery. Please do not try on panties without something between your body and the new item, for example another panty. Within 14 days we will exchange returned merchandise based on fit, as long as the item has not been worn beyond having been tried on. All merchandise will be examined upon return, and credit will be denied if the garment shows signs of wear. These include, but are not limited to: unreasonable stretching, staining (including deodorant staining), tearing of seams, body odor. All tags must still be attached to the garment.
Panties and hosiery, including stockings and bodystockings, cannot be returned.
All other products are non-returnable.
Packages returned as refused will be subject to $5 restocking fee. Shipping fees are non-refundable.
Please email info@positivepassions.com for return authorization (RA). All returns must be pre-approved. Returns must be shipped to Positive Passions at customer's expense; however, replacement merchandise will be shipped at Positive Passions' expense.

Return shipping address:
Positive Passions Boutique and Wellness Center
300 3rd Avenue South
Saskatoon, Saskatchewan S7K 1M5
If you have any questions, please contact Positive Passions support at info@positivepassions.com.